We commit to deliver at time, cost and quality that our customers require. Among customers there are companies from travel, architecture and urban planning, online-games, e-business or ERP solutions. They have used our services because of:
Efficient cost
Cost saving is an important issue for western companies to survive. The price is therefore one of the key-competition between outsourcers, although this does depend on the nature and quality of the service and place where outsourcer locates.
Vietnam located outsourcers generally offer price with:
- around 20% - 50% lower than competitors from China and India
- around 40%-70% lower than competitors from Eastern Europe
At DTT Globeteam, we provide outsourcing services at daily rate from $70.
Example of wages in Vietnam, China and India
In addition, our customers can increase productivity while minimizing cost through our combined resource model. Depending on the customers' needs, we can propose a team with flexible combination of onsite engineers, local experts and Hanoi-based engineers for the best cost.
Competent people
Our people have been working directly and “On location” with customers in Europe, Singapore and the US in large projects, the most recent big project is a 25,000+ hours project with customer in Denmark. Through those projects, they have demonstrated ability to work effectively across language, cultural barriers and time zone different.
 |
 |
| Working at customer's location |
Relaxing |
Strengths of our people include:
- Experience
- 100% works with oversea customers for more than 1 year.
- 70% has been working directly and “On location” with customers in Europe, Singapore and the US.
- Language and soft skills
- 100% english speaking
- 100% trained in soft skills: communication, teamwork, problem solving and leadership
- Technical skills
- 80% certified by Microsoft
- Attitude
- Willingness and Dedication
- “CAN DO” attitude
- Project management
- 50% Project Managers have more than 5 year experiences in outsourcing projects
- 2 Project Managers obtained Software Project Management Certificate from Carnegie Mellon University (USA)
- Ability to scale
- Involve Danish experts from Globeteam A/S (Denmark) on complex problems
- Team up with DTT human pool (100 engineers) on large scale project
Disciplined process
We have processes mapped to CMMI. Currently, we cover level 3 and a part of level 4 (Software quality management).
We understand business needs are changing fast, and therefore we choose to follow Agile methodology while combining with MSF (Microsoft Solutions Framework) practices to make software.
 |
| Example of flow used in Vacasol project |
In addition, we reuse best practices in software development from our partner DTT Technology Group who has 8 year experience in outsourcing for big customers in Singapore, US and Australia.
|
How we manage quality of service?
- Quality management by measurement with metrics and exit criteria
- Peer review and double review
- Documentation and tracking
Quality assurance at every stage of software development life-cycle
- Planning: review by checklist
- Requirement gathering: clarify and follow issue-checklist
- Architecture and design: review
- Code: coding convention (format and security) and unit test
- Test: define norm for each release (number of defects allowed)
- Release: define and apply exit criteria (with customer)
Our entire project is managed in a single system (Visual Studio Team System), enabling us to have a real time reporting and full traceability from business requirement to architecture, implementation, testing and to the end product.
|
Transparent communication
We experienced that ineffective communication may cause outsourcing project failure. That’s why, we set communication as an essential element of project management. We have International Project Managers staying with the team to ensure transparent communication to our customers and Onsite Engineers to understand more the needs of business and develop a communication code with customer, help the communication to be easier over distance.
- Within development team
- Daily stand-up meeting
- Activity record: using WBS with maximum 4 hours/task
- Weekly progress meeting with Project Manager and/or Account Manager
- With Customer
- Daily contact (email/voice)
- Weekly project status report
- Weekly conference
- 24h response window
- Weekly & milestone demo
- Direct contact: onsite engineer
A sample of report we send to customer 24h before weekly skype conference: here
We aim to:
- create working environment with focus on respect, shared success and value creation to maximize potential from our human resource;
- increase productivity while minimizing cost for customer via combined resource model;
- use the best-of-breed technologies and best practices to ensure the top quality of our solutions;
- build long-term relationship with our customers.